ClaimBot AI Cookie Policy
Effective Date: 6th March 2026
What is ClaimBot AI's Cookie Policy?
At ClaimBot AI, we always respect our customers' privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers' trust and keeping it is our top priority. That's why we comply with the obligations that are laid out under data protection laws. We want you to know exactly how we use cookies, web beacons and similar technologies on the website and services. We recommend that you read this cookie policy carefully.
Can ClaimBot AI change its Cookie Policy?
We will inform users of any material changes to our cookie policy by posting a notice clearly on our website and services. Any other changes will become effective on the 'Last Updated' date indicated below. We advise you to visit this page regularly to check if there have been any changes.
What is a Cookie?
A cookie is a small text file of letters and numbers that is stored in your computer, tablet, mobile or other device. A cookie allows our website and services to distinguish your device from other users' devices.
Why do we use Cookies?
We use cookies to help us remember details of your visits to the website and services including, but not limited to, technical information about your visit e.g. time of first and last visit, session identifiers and device identity information. This helps us to provide you with a secure, reliable experience when you use our claims identification platform and allows us to improve our website and services. If you choose to accept marketing cookies, we may use them to display promotional material that we think will interest you on other sites you visit across the Internet.
Legal Basis for Cookie Use
Strictly necessary cookies are used to provide the website and services requested by users and do not require consent. Analytics and marketing cookies are only used where you have given consent through our cookie consent banner.
Do Cookies hold my Personal Data?
Some cookies may contain information that can be considered personal data (such as unique identifiers or IP addresses). Where this occurs, such information is processed in accordance with our Privacy Policy.
What Type of Cookies Does Our Platform Use and For What Purposes?
The website and services use cookies which fall into the categories below. The cookies' expiration date varies, some expire within a few days, others after two years.
Cookie Type |
Purpose |
More Information |
|
Strictly Necessary |
These cookies are essential in order to enable you to move around the website and services and use their features. |
These cookies allow you to remain logged in for the duration of your current visit to the website and services and enable you to take actions without having to login again. |
|
Functional |
These cookies help to provide you with a better experience while using the website and services. |
These cookies allow the website and services to remember certain details about the choices you make, including: the language with which you are using the website and services; social media logins; remembering your past visit logins (using the ‘Remember Me’ option); live chat session identifiers; and browser and device description information used for fraud prevention purposes. |
|
Analytics |
These cookies allow us to evaluate how visitors use our website and services. They help ClaimBot AI to improve the way the website and services works. |
These cookies collect information in an anonymous form, including the number of visitors to the website and services. They also allow us to calculate how long you spend on the website and services and to see how you arrived at our platform. |
|
Marketing |
These cookies record information about your visit to and use of our website and services, for advertising purposes. |
These cookies allow us to display promotional material that we think will interest you on other sites you visit across the Internet. We may also share information about your behaviour on the website and services with third parties (including operators of third-party websites and/or social networking sites) in order to show you content that has been customized for you. We also use cookies to determine which ads users have seen, and how many times users have seen a particular ad. |
Third Party Cookies
The following cookie table lists a selection of the third party cookies used on our website and services. Although we may update this table periodically, please be advised that the names of cookies, pixels and other technologies are subject to change and the below table may not reflect all of the third party cookies that we use.
Separation of Core Service Data and Marketing Cookies
ClaimBot AI uses restricted Google APIs (Gmail read-only access) to provide our core claims identification service. Please be assured that no data obtained through the Gmail API is ever shared with, linked to, or processed by our Marketing or Analytics cookies. Trackers such as the Facebook Pixel and Google Ads are strictly limited to monitoring how you interact with our public website pages (such as clicking a button or viewing an advert) and have zero access to your connected email inbox or the flight data we extract for your claim.
Cookie Type |
Purpose |
Description |
|
Facebook Pixel |
Marketing |
If you consent to marketing cookies, we may use the Facebook Pixel tracking code to measure the effectiveness of our advertising on Facebook and to improve the effectiveness of those advertisements. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and our website. In particular, it enables us to understand how our users move between devices when accessing our website and Facebook. |
|
Google Analytics |
Analytics / Marketing |
Google Analytics is a web analytics service provided by Google Inc. ('Google'). Google Analytics uses cookies to help ClaimBot AI analyse how users use the website and services. If you consent to analytics cookies on our website and services, the information generated by the Google Analytics cookie about your use of the website and services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website and services, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. |
|
Amplitude |
Analytics |
Amplitude is a product analytics service that helps us understand how visitors interact with our website and services. It uses cookies and similar technologies to recognise returning devices, measure usage patterns, and analyse how features of the site are used. This information helps us improve the functionality, reliability, and user experience of ClaimBot AI. |
|
Google Ads |
Marketing |
Google tracking cookies enable us to understand if you complete certain actions on our website after you have seen or clicked through one of our adverts served via Google. Based on the content you have engaged with on our website and services Google are able to deliver some targeted adverts across other Google partner websites. |
Can I block or delete Cookies?
Yes you can if that is what you choose to do. Please note that if you choose to opt-out of receiving cookies, you may lose some features and/or functionality of the website and services.
How Long Cookies Are Stored?
Some cookies are session cookies which expire when you close your browser. Others are persistent cookies which remain on your device for a defined period or until manually deleted.
How to manage your Cookie Preferences?
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences when you first visit our site via our Cookie Consent Banner.
You can change your preferences or withdraw your consent at any time by clicking the "Manage Cookie Preferences" link located in the footer of our website.
Strictly Necessary Cookies: Because these are essential for the website and services to function (such as allowing you to securely log in), they cannot be refused through our consent banner. Analytics and marketing cookies are turned off by default. Our system will only place these cookies on your device if you explicitly click "Accept" or toggle them on in our preference centre.
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